Terms of Service

Effective Date: June 9, 2026  |  Last Updated: June 9, 2026

1. Acceptance of Terms

Welcome to Giordanos ("Company," "we," "us," or "our"). These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," or "you") and Giordanos, governing your access to and use of the website located at fresh-giordanos.click (the "Website"), as well as all related services, features, content, and functionality offered by the Company.

By visiting our Website, placing an order, creating an account, or otherwise engaging with our services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. Your continued use of the Website following the posting of any updates or amendments to these Terms constitutes your acceptance of such changes.

You represent and warrant that you are at least eighteen (18) years of age, or if you are between the ages of thirteen (13) and seventeen (17), that you are using the Website under the direct supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf. Individuals under the age of thirteen (13) are strictly prohibited from using this Website.

If you are accessing or using our Website on behalf of a business entity, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and in that case, "you" and "your" shall refer to both the individual user and such entity.

2. Description of Services

Giordanos is a food service business operating in the United States, dedicated to providing customers with high-quality food products and dining experiences. Our services include, but are not limited to:

• Online Ordering: The ability to browse our menu, customize your order, and place food orders for delivery or pickup through our Website.
• Menu Information: Detailed descriptions, pricing, allergen information, and nutritional content relating to our food offerings.
• Delivery Services: Facilitation of food delivery to addresses within our designated service areas, either directly by our staff or through third-party delivery partners.
• Pickup Services: In-store or curbside pickup options for customers who wish to collect their orders directly from our location.
• Customer Account Management: The ability to create and manage a user account to track orders, save preferences, and manage payment methods.
• Promotional Offers: Access to special deals, coupons, loyalty rewards, and other promotional programs that may be offered from time to time.
• Customer Support: Assistance with order inquiries, complaints, feedback, and general customer service matters.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice, without liability to you or any third party. We may also impose limits on certain features or restrict access to portions of our services without notice or liability.

Giordanos makes no guarantee regarding the continuous availability of menu items, as ingredients and product availability may vary based on seasonal factors, supply chain considerations, and operational decisions made at our sole discretion.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a user of our Website and services, you agree to:

• Provide accurate, current, and complete information when registering for an account or placing an order.
• Maintain the security and confidentiality of your account credentials and notify us immediately of any unauthorized use of your account.
• Use our Website and services only for lawful purposes consistent with these Terms.
• Comply with all applicable federal, state, and local laws and regulations in connection with your use of our services.
• Pay all charges incurred in connection with your orders, including applicable taxes, delivery fees, and service charges.
• Ensure that any delivery address provided is accurate and that someone is available to receive the delivery at the scheduled time.
• Treat our staff, delivery personnel, and other users with respect and professionalism in all interactions.

3.2 Prohibited Activities

You expressly agree that you will NOT engage in any of the following activities:

• Using the Website or services for any fraudulent, deceptive, or unlawful purpose, including placing orders without intent to pay.
• Attempting to gain unauthorized access to any portion of the Website, our servers, databases, or any other systems connected to the Website.
• Using automated tools, bots, spiders, scrapers, or similar technologies to access, collect, or harvest data from our Website without our express written consent.
• Transmitting any viruses, malware, ransomware, trojan horses, or other harmful or disruptive code through or to our Website.
• Engaging in any activity that places an unreasonable or disproportionately large load on our infrastructure or interferes with the proper functioning of the Website.
• Copying, reproducing, distributing, publishing, or exploiting any content from the Website without express written authorization.
• Impersonating any person or entity, including our employees, representatives, or other users.
• Posting or transmitting any content that is unlawful, defamatory, obscene, offensive, threatening, harassing, abusive, or otherwise objectionable.
• Engaging in any form of unauthorized commercial solicitation, including spam, chain letters, or pyramid schemes.
• Attempting to reverse engineer, decompile, or disassemble any software or technology underlying our Website.
• Circumventing, disabling, or otherwise interfering with any security features or access controls of the Website.
• Using our services in any manner that could damage, disable, impair, or harm Giordanos, its reputation, or any third party.

Violation of any of these prohibited activities may result in immediate termination of your account and access to our services, and may subject you to civil or criminal liability under applicable United States law, including but not limited to the Computer Fraud and Abuse Act (18 U.S.C. § 1030) and the Federal Trade Commission Act (15 U.S.C. § 41 et seq.).

4. Intellectual Property Rights

All content, materials, and features available on or through the Website — including but not limited to text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, software, and the overall design and appearance of the Website — are the exclusive property of Giordanos or its content suppliers and are protected by applicable United States and international intellectual property laws, including copyright, trademark, trade dress, and patent laws.

The Giordanos name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Giordanos or its affiliates. You may not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its content solely for your personal, non-commercial use in connection with ordering food and using our services. This license does not include the right to:

• Modify or create derivative works based on the Website or its content.
• Use any data mining, robots, or similar data gathering and extraction tools on the Website.
• Download or copy account information for the benefit of another merchant or service provider.
• Use the Website or any content thereon for any commercial purpose or for any public display, whether commercial or non-commercial.

If you believe that any content on our Website infringes your intellectual property rights, please contact us at [email protected] with full details of your claim so that we may investigate the matter appropriately in accordance with applicable law, including the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

5. Ordering, Payment Terms, and Pricing

5.1 Order Placement and Acceptance

When you place an order through our Website, you are making an offer to purchase food products in accordance with these Terms. All orders are subject to availability and acceptance by Giordanos. We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to situations where product unavailability, pricing errors, or suspected fraudulent activity is identified.

You will receive an order confirmation via email or on-screen notification once your order has been received. However, receipt of an order confirmation does not constitute acceptance of your order. Acceptance occurs when your order is prepared and dispatched or made available for pickup.

5.2 Pricing and Taxes

All prices displayed on our Website are in United States Dollars (USD) and are subject to change without prior notice. Prices listed do not include applicable sales taxes, delivery fees, or service charges, which will be calculated and displayed at checkout prior to your final order confirmation.

We make every effort to ensure that pricing information on our Website is accurate; however, errors may occur. In the event of a pricing error, we reserve the right to cancel the order and notify you accordingly. You will not be charged for any cancelled orders, and any payments already made will be refunded.

5.3 Payment Methods and Security

We accept various forms of payment as displayed on our Website, which may include major credit and debit cards, digital wallets, and other payment methods. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the total order amount to that payment method.

Payment transactions are processed through secure third-party payment processors. Giordanos does not store complete payment card data on its servers. All payment information is encrypted and handled in compliance with applicable Payment Card Industry Data Security Standards (PCI DSS).

5.4 Refunds and Cancellations

Refund and cancellation eligibility is determined on a case-by-case basis. If you are unsatisfied with your order or if there is an error in your order, please contact us within a reasonable time of receiving your order at [email protected]. We will work with you to resolve the issue, which may include a replacement, store credit, or refund at our discretion.

Due to the perishable nature of food products, all sales are generally final once an order has been prepared. We are unable to accept returns of food items except in cases of quality or safety concerns.

6. Delivery Services and Third-Party Partners

Delivery availability, fees, estimated delivery times, and service areas are subject to change without notice. While we strive to provide accurate delivery time estimates, actual delivery times may vary due to factors beyond our control, including traffic conditions, weather, staffing, and order volume.

In some cases, delivery services may be fulfilled by third-party delivery partners. These partners operate independently, and Giordanos is not responsible for the conduct of third-party delivery personnel. However, we are committed to ensuring your satisfaction and encourage you to report any delivery-related issues to us directly.

Risk of loss and title for food items ordered from Giordanos pass to you upon delivery to the delivery address you provide or upon your receipt at pickup.

7. Food Allergen Information and Dietary Restrictions

Giordanos makes reasonable efforts to provide accurate allergen and nutritional information for our menu items. However, our food products are prepared in facilities that may handle common allergens, including but not limited to wheat, dairy, eggs, nuts, soy, and shellfish. Cross-contamination is possible, and we cannot guarantee that any menu item is completely free from allergens.

It is your responsibility to review all allergen and ingredient information prior to placing an order and to inform us of any severe dietary restrictions or allergies. By placing an order, you acknowledge and accept the inherent risks associated with food preparation in a shared environment. Giordanos shall not be liable for any allergic reactions or adverse health effects resulting from consumption of our products, except to the extent required by applicable law.

8. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL CONTENT, SERVICES, PRODUCTS, AND MATERIALS MADE AVAILABLE THROUGH OR IN CONNECTION WITH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

GIORDANOS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT:

• THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
• THE RESULTS OBTAINED FROM THE USE OF THE WEBSITE WILL BE ACCURATE OR RELIABLE.
• THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL OBTAINED THROUGH THE WEBSITE WILL MEET YOUR EXPECTATIONS.
• ANY ERRORS IN THE WEBSITE WILL BE CORRECTED.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH CASES, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES LAW, IN NO EVENT SHALL GIORDANOS, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
• DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, BUSINESS, GOODWILL, OR ANTICIPATED SAVINGS;
• DAMAGES RESULTING FROM INTERRUPTION OF BUSINESS OR LOSS OF USE;
• DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THE WEBSITE OR SERVICES;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF GIORDANOS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL GIORDANOS'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE OR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO GIORDANOS IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

The limitations of liability set forth in this section are a fundamental element of the basis of the bargain between you and Giordanos. Giordanos would not have provided the Website or services without such limitations, and these limitations apply even if any limited remedy set forth herein is found to have failed of its essential purpose.

10. Indemnification

You agree to defend, indemnify, and hold harmless Giordanos and its affiliates, subsidiaries, officers, directors, employees, agents, licensors, suppliers, and service providers (collectively, "Indemnified Parties") from and against any and all claims, actions, demands, liabilities, costs, and expenses (including reasonable attorneys' fees and legal costs) arising out of or in connection with:

• Your use or misuse of the Website or services.
• Your violation of these Terms or any applicable law, regulation, or ordinance.
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or proprietary rights.
• Any content you submit, post, or transmit through the Website.
• Any misrepresentation made by you in connection with your use of our services.
• Your fraudulent, negligent, or willful misconduct.

Giordanos reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate with Giordanos's defense of such claim. You agree not to settle any matter without the prior written consent of Giordanos. Giordanos will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

11. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, disclose, and protect your personal information. To the extent you are a resident of California, your rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) are described in our Privacy Policy. We encourage you to review our Privacy Policy carefully.

By using our Website and services, you consent to our collection, use, and sharing of your information as described in our Privacy Policy. If you do not agree to our Privacy Policy, you must discontinue use of our Website immediately.

12. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by Giordanos. These links are provided solely for your convenience and informational purposes. Giordanos has no control over the content, privacy practices, or policies of third-party websites and assumes no responsibility or liability for them.

Your access to and use of third-party websites is subject to the terms of service and privacy policies of those websites. We strongly encourage you to review the terms and privacy policies of any third-party websites you visit. The inclusion of any link does not imply endorsement by Giordanos of the linked website or service.

13. User-Generated Content

To the extent our Website allows you to submit, post, or share reviews, comments, feedback, photographs, or other content ("User Content"), you grant Giordanos a non-exclusive, worldwide, royalty-free, irrevocable, perpetual license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in any media format and through any media channels.

You represent and warrant that you own or have the necessary rights and permissions to submit such User Content, and that such content does not infringe any third-party intellectual property rights, violate any applicable law, or contain any defamatory, obscene, or otherwise objectionable material.

Giordanos reserves the right to remove any User Content that it deems, in its sole discretion, to violate these Terms or applicable law, or to be otherwise inappropriate.

14. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Giordanos is registered and operates, without regard to any conflict of law principles that would cause the application of the laws of any other jurisdiction.

Subject to the dispute resolution provisions below, you agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Website and services shall be brought exclusively in the federal or state courts of competent jurisdiction in the applicable United States jurisdiction where Giordanos operates. You hereby irrevocably submit to the personal jurisdiction of such courts and waive any objection to the laying of venue in such courts.

Both parties agree to comply with all applicable provisions of the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) and other applicable federal consumer protection laws in connection with the provision and use of our services. California residents retain all rights afforded under the California Consumer Privacy Act (CCPA/CPRA) and other applicable California state laws.

15. Dispute Resolution

15.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first contact Giordanos in writing at [email protected] and provide a detailed description of the dispute, including your desired resolution. We will attempt to resolve the dispute informally within thirty (30) days of receiving your notice. If the dispute is not resolved within this period, either party may proceed with formal dispute resolution as described below.

15.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Except for claims that qualify for small claims court, any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall be resolved by binding arbitration administered by a recognized arbitration organization (such as the American Arbitration Association or JAMS) in accordance with its applicable commercial arbitration rules. The arbitration shall be conducted in the English language, and the arbitrator's award shall be final and binding upon the parties.

The arbitrator shall have authority to award any remedy that a court of competent jurisdiction could order or grant, except that the arbitrator shall not have the power to award punitive or exemplary damages. Any arbitration award may be entered as a judgment in any court of competent jurisdiction.

15.3 Class Action Waiver

YOU AND GIORDANOS EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, YOU AND GIORDANOS EACH WAIVE ANY RIGHT TO A JURY TRIAL AND ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

16. Term and Termination

These Terms shall remain in full force and effect for as long as you use our Website or services. We reserve the right to terminate or suspend your access to the Website and services, in whole or in part, at any time and for any reason, including but not limited to your violation of these Terms, without prior notice or liability to you.

You may terminate your account and discontinue use of our services at any time by contacting us at [email protected]. Upon termination, your right to use the Website and services will immediately cease, and any outstanding obligations, including payment for orders already placed, will remain enforceable.

All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to provisions relating to intellectual property rights, warranty disclaimers, limitation of liability, indemnification, and dispute resolution.

17. Changes to Terms of Service

Giordanos reserves the right to modify, update, or revise these Terms of Service at any time and in its sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where appropriate, provide you with additional notice, such as via email or a prominent notice on our Website.

Your continued use of the Website or services following the posting of revised Terms constitutes your acceptance of such changes. If you do not agree to the revised Terms, you must stop using the Website and services immediately. It is your responsibility to review these Terms periodically for updates.

We encourage you to bookmark this page and check it regularly to stay informed of any changes to these Terms.

18. Severability

If any provision of these Terms of Service is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if such modification is not possible, it shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the remaining provisions of these Terms, which shall continue in full force and effect.

The failure of Giordanos to enforce any right or provision of these Terms shall not be construed as a waiver of such right or provision. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by Giordanos on the Website, constitute the entire agreement between you and Giordanos with respect to your use of the Website and services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding the subject matter herein.

No modification to these Terms shall be effective unless made in writing and signed by an authorized representative of Giordanos. These Terms are not assignable, transferable, or sublicensable by you without our prior written consent.

20. Force Majeure

Giordanos shall not be liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay results from any cause beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic or epidemic events, government actions or restrictions, labor disputes, power outages, internet service disruptions, supply chain failures, or any other event of force majeure. In such circumstances, our obligations will be suspended for the duration of the force majeure event, and we will make reasonable efforts to notify you and resume services as soon as practicable.

21. Electronic Communications

By using our Website and services, you consent to receive electronic communications from Giordanos, including order confirmations, promotional emails, service updates, and other communications. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any applicable legal communication requirements, including any requirement that such communications be in writing.

You may opt out of receiving promotional emails at any time by following the unsubscribe instructions included in such emails or by contacting us at [email protected]. Please note that even if you opt out of promotional communications, we may still send you transactional or administrative emails necessary for the operation of your account and the provision of our services.

22. Accessibility

Giordanos is committed to making our Website accessible to all users, including individuals with disabilities. We strive to comply with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1. If you experience any accessibility issues while using our Website, please contact us at [email protected] so that we may address your concerns promptly.

23. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service or any aspect of our services, please do not hesitate to contact us using the information below:

We are committed to responding to all inquiries within a reasonable timeframe and will work diligently to address your concerns in a fair and timely manner. For urgent matters relating to food safety, allergic reactions, or order emergencies, we encourage you to contact us as soon as possible via email at [email protected].