Privacy Policy

Welcome to Giordanos. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fresh-giordanos.click, place orders, use our services, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site immediately.

This Privacy Policy is designed to comply with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations. We take your privacy seriously and handle all personal data with the utmost care and responsibility.

1. Who We Are

Giordanos is a food business operating in the United States. We provide food-related products and services to our customers through our website and other channels. For all purposes related to this Privacy Policy, Giordanos acts as the data controller responsible for your personal information.

Company Name Giordanos
Website fresh-giordanos.click
Email Address [email protected]
Country of Operation United States

2. Information We Collect

We collect various types of information in connection with the services we offer. The categories of personal information we may collect include the following:

2.1 Personal Identification Information

When you register an account, place a food order, subscribe to our newsletter, or contact us, we may collect personal identification information, including:

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address (street address, city, state, ZIP code)
  • Account username and password (stored in encrypted format)
  • Profile photo or avatar (if optionally provided)

2.2 Payment and Financial Information

When you make a purchase or complete a transaction on our platform, we may collect payment-related information such as:

  • Credit or debit card details (processed and stored by our PCI-DSS compliant payment processors; we do not store full card numbers on our servers)
  • Billing address associated with payment method
  • Transaction history and order details
  • Digital wallet information (e.g., Apple Pay, Google Pay) where applicable

2.3 Usage and Behavioral Data

We automatically collect certain information when you access or use our website, including:

  • Pages visited, links clicked, and features used
  • Date and time of your visit
  • Time spent on specific pages
  • Referring URLs (the website that directed you to ours)
  • Search queries entered on our platform
  • Menu items viewed, added to cart, and purchased
  • Abandoned cart data

2.4 Device and Technical Information

We collect information about the device and connection you use to access our website:

  • IP address
  • Browser type and version
  • Operating system and version
  • Device type (desktop, tablet, mobile)
  • Device identifiers and unique device IDs
  • Screen resolution and language settings
  • Network connection type

2.5 Location Data

To facilitate accurate delivery of food orders, we may collect:

  • Precise geolocation data (with your explicit consent, via your device's GPS)
  • Approximate location derived from your IP address
  • Delivery addresses you provide manually

2.6 Communications Data

If you contact our customer service team, leave a review, or otherwise communicate with us, we may collect:

  • Content of messages sent to us via email or contact forms
  • Customer support chat transcripts
  • Feedback, reviews, and ratings you submit
  • Survey responses

2.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activity on our website. For detailed information about the types of cookies we use and how to manage your cookie preferences, please refer to our Cookie Policy.

2.8 Information from Third Parties

We may receive information about you from third-party sources, including:

  • Social media platforms (if you connect your account or use social login features)
  • Third-party food delivery platforms and aggregators
  • Analytics and advertising partners
  • Payment processors and fraud prevention services
  • Public databases and commercially available data sources

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. Specifically, we use your information to:

3.1 Provide and Manage Our Services

  • Process and fulfill your food orders
  • Create and manage your account
  • Send order confirmations, receipts, and delivery updates
  • Facilitate payment processing and prevent fraudulent transactions
  • Coordinate delivery logistics and drivers
  • Resolve disputes and troubleshoot problems
  • Respond to your customer service inquiries and support requests

3.2 Improve and Personalize Our Services

  • Analyze usage patterns to improve our website's functionality and user experience
  • Personalize your experience by displaying relevant menu items, promotions, and recommendations
  • Develop new products, services, and features
  • Conduct internal research and analytics
  • Test new features or changes to our platform (A/B testing)

3.3 Marketing and Communications

  • Send you promotional emails, newsletters, and special offers (with your consent or where we have a legitimate interest)
  • Display targeted advertisements on our website and third-party platforms
  • Notify you of loyalty rewards, discounts, and seasonal promotions
  • Send push notifications (with your permission)
  • Conduct surveys and gather feedback to improve our offerings

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send, or by contacting us at [email protected].

3.4 Legal and Compliance Purposes

  • Comply with applicable federal and state laws and regulations
  • Respond to legal requests, subpoenas, or court orders
  • Enforce our Terms of Service and other agreements
  • Protect the rights, property, and safety of Giordanos, our customers, and the public
  • Detect, prevent, and address fraud, security breaches, and technical issues

3.5 Business Operations

  • Maintain accurate business and financial records
  • Perform accounting and auditing functions
  • Facilitate business transfers, mergers, or acquisitions
  • Manage supplier and vendor relationships

4. Legal Basis for Processing

Under applicable U.S. privacy laws, we process your personal information based on the following legal grounds:

  • Contractual Necessity: Processing is necessary to fulfill your order, deliver your food, and provide the services you requested.
  • Legitimate Interests: We process data to improve our services, prevent fraud, and conduct marketing activities where these interests are not overridden by your privacy rights.
  • Consent: Where required by law, we obtain your explicit consent before processing certain categories of data (e.g., precise geolocation, marketing emails).
  • Legal Obligation: We process data to comply with applicable laws, regulations, and legal processes.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information with the following categories of recipients under specific circumstances:

5.1 Service Providers and Vendors

We engage trusted third-party companies and individuals to perform services on our behalf, such as:

  • Payment processing companies (e.g., Stripe, Square, PayPal)
  • Cloud hosting and infrastructure providers
  • Delivery and logistics service providers
  • Email marketing platforms
  • Customer relationship management (CRM) tools
  • Analytics and data intelligence providers (e.g., Google Analytics)
  • Fraud detection and prevention services
  • Customer support software platforms

These service providers are contractually obligated to use your personal information only as directed by us and in accordance with this Privacy Policy and applicable law.

5.2 Business Partners

We may share information with food delivery partners, affiliate programs, or co-marketing partners where you have opted into such services or where it is necessary to complete your order. We ensure that any such partners adhere to appropriate privacy standards.

5.3 Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, regulatory bodies, courts, or other governmental authorities when required to do so by law, legal process, or when we believe in good faith that disclosure is necessary to:

  • Comply with a legal obligation or court order
  • Protect and defend the rights or property of Giordanos
  • Prevent or investigate possible wrongdoing in connection with our services
  • Protect the personal safety of users or the public

5.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website prior to such a transfer, and you will have the opportunity to exercise your rights regarding your data.

5.5 With Your Consent

We may share your information with other third parties when you have given us your explicit consent to do so. You may withdraw your consent at any time.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze traffic, and deliver targeted content and advertising. Cookies are small text files stored on your device when you visit our site.

We use the following types of cookies:

  • Essential Cookies: Necessary for the basic functioning of our website (e.g., session management, shopping cart).
  • Performance and Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
  • Functional Cookies: Allow the website to remember your preferences (e.g., language, location).
  • Marketing and Advertising Cookies: Used to deliver relevant advertisements to you on our site and other platforms.

You can manage your cookie preferences through your browser settings or through our cookie consent tool. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about our use of cookies, please refer to our Cookie Policy.

7. Data Security

We implement robust technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

7.1 Technical Measures

  • SSL/TLS encryption for all data transmitted between your browser and our servers
  • AES-256 encryption for data stored at rest
  • Secure, PCI-DSS compliant payment processing
  • Regular vulnerability assessments and penetration testing
  • Firewalls, intrusion detection systems, and access control mechanisms
  • Multi-factor authentication for administrative access

7.2 Administrative Measures

  • Employee training on data privacy and security best practices
  • Access controls limiting data access to authorized personnel only
  • Background checks for employees handling sensitive data
  • Regular security policy reviews and updates
  • Data processing agreements with all third-party service providers

7.3 Physical Measures

  • Secure, access-controlled data centers
  • Surveillance and monitoring of physical infrastructure
  • Secure disposal of physical media containing personal data

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our data retention periods are as follows:

Category of Data Retention Period
Account and profile information Duration of account plus 3 years after account closure
Order and transaction records 7 years (for tax and accounting compliance)
Payment information As required by PCI-DSS standards and applicable law
Marketing and communications data Until you opt out, plus 2 years
Usage and analytics data 26 months from date of collection
Customer support records 3 years from the date of the last interaction
Legal and compliance records As required by applicable law (typically 5–7 years)

After the applicable retention period, personal information will be securely deleted, anonymized, or aggregated so that it can no longer be used to identify you.

9. Your Privacy Rights

Depending on your state of residence within the United States, you may have the following rights regarding your personal information. We respect and honor all rights granted to consumers under applicable state and federal privacy laws.

9.1 California Residents — CCPA/CPRA Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

  • Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the purposes for collection, and the categories of third parties with whom it has been shared.
  • Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions permitted by law.
  • Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
  • Right to Opt-Out of Sale/Sharing: We do not sell personal information. However, if we engage in activities that constitute "sharing" for cross-context behavioral advertising purposes, you have the right to opt out.
  • Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to only what is necessary for the performance of our services.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny goods or services, charge different prices, or provide a different level of service because you exercised your privacy rights.
  • Right to Data Portability: You have the right to receive a copy of your personal information in a portable, readily usable format.

9.2 General Privacy Rights for All Users

Regardless of your state of residence, we extend the following rights to all our users as a matter of policy:

  • Right of Access: Request access to the personal information we hold about you.
  • Right to Correction: Request that inaccurate or incomplete personal information be corrected or updated.
  • Right to Deletion: Request deletion of your personal information, subject to our legal obligations to retain certain data.
  • Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw it at any time without affecting the lawfulness of prior processing.
  • Right to Object to Marketing: Opt out of receiving direct marketing communications at any time.

9.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable consumer request by contacting us through one of the following methods:

We will respond to verifiable consumer requests within 45 days of receipt. If we require additional time (up to 90 days total), we will notify you in writing. We may need to verify your identity before processing your request. We will not charge a fee for processing requests unless they are excessive, repetitive, or manifestly unfounded, in which case we will inform you of the applicable fee before proceeding.

You may designate an authorized agent to submit requests on your behalf. Authorized agents must provide proof of authorization, and we may require you to directly verify your identity with us.

10. Children's Privacy

Giordanos does not knowingly collect personal information from children under the age of 18. Our website and services are not directed at or designed for use by minors. If you are under 18 years of age, you are not permitted to use our services or provide any personal information through our website.

If we become aware that we have inadvertently collected personal information from a person under the age of 18, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us immediately at [email protected], and we will promptly investigate and take appropriate action.

We comply fully with the Children's Online Privacy Protection Act (COPPA) and all other applicable laws governing the collection of data from minors.

11. International Data Transfers

Giordanos is based in the United States, and all data we collect is primarily processed and stored within the United States. However, some of our third-party service providers and partners may be located in other countries, which means your personal information may be transferred to, stored in, or processed in countries outside of the United States.

When we transfer personal information outside of the United States, we take appropriate steps to ensure that your data receives an adequate level of protection in accordance with applicable laws. These safeguards may include:

  • Contractual clauses requiring our service providers to comply with applicable data protection standards
  • Ensuring that data transfers comply with all applicable U.S. federal and state export and privacy laws
  • Assessing the data protection laws of recipient countries before making transfers
  • Obtaining your consent where required

By using our services, you acknowledge and agree that your personal information may be transferred to and processed in the United States and other countries as described in this Privacy Policy.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Giordanos. This Privacy Policy applies solely to our website and services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit. Our inclusion of a link to a third-party website does not imply any endorsement of that website or its privacy practices.

13. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for responding to DNT signals, and our website does not currently respond to DNT browser signals. However, you can manage your tracking preferences through our cookie consent tool and your browser settings.

We will update this section if and when a uniform DNT standard is adopted by the relevant regulatory bodies.

14. Analytics and Advertising

14.1 Analytics

We use third-party analytics tools, including Google Analytics, to help us understand how users engage with our website. These tools collect information sent by your browser or mobile device, including pages visited and other usage data. We use this information to improve the performance and usability of our website. You can opt out of Google Analytics data collection by installing the Google Analytics Opt-Out Browser Add-On.

14.2 Interest-Based Advertising

We may partner with third-party advertising networks to display targeted advertisements on our website and across the internet based on your browsing behavior and interests. These partners use cookies and similar tracking technologies to collect information about your online activities over time and across different websites to deliver relevant advertisements.

You can opt out of interest-based advertising by visiting:

15. How to File a Complaint

If you believe that your privacy rights have been violated, or if you have a concern about how we handle your personal information, we encourage you to contact us first so that we can attempt to resolve the issue directly.

15.1 Contact Us Directly

Please send your privacy complaint or concern to:

We will acknowledge your complaint within 5 business days and aim to resolve all complaints within 30 days.

15.2 Regulatory Complaints — California Residents

If you are a California resident and are not satisfied with our response to your privacy complaint, you may file a complaint with the California Privacy Protection Agency (CPPA):

  • Website: https://cppa.ca.gov/
  • Address: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834

You may also contact the California Attorney General's Office for consumer privacy complaints related to CCPA violations:

15.3 Federal Regulatory Complaints

For complaints related to unfair or deceptive business practices under federal law, you may contact the Federal Trade Commission (FTC):

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by:

  • Posting the updated Privacy Policy on this page with a revised "Last Updated" date
  • Sending an email notification to the address associated with your account (for significant changes)
  • Displaying a prominent banner or notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy are posted constitutes your acceptance of those changes.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. Our privacy team is available to assist you:

We are committed to working with you to resolve any privacy concerns you may have. Please include your full name, contact information, and a detailed description of your concern when reaching out to us, so that we can respond to you as efficiently as possible.